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Getting Started

How can I get quote?

Do cleaners bring their own supplies?

How does pricing work?

How does Queen of Maids work?

What areas do you cover?

What forms of payment are accepted?

What is the Queen of Maids Service Guarantee?

Who are the Service Pros that use Queen of Maids?

Customer Service Hours - Contact Us

Booking a Service

How do I book a cleaning online?

CLEANING CHECKLISTS: What is the difference between Standard / Deep / Move In-Out / Heavy Duty Cleanings?

What are add-on services and how do they work?

I have a coupon code or gift code, how do I use it?

What is a "heavy duty" cleaning?

Can my online quote change?

When will my credit card be charged for the cleaning?

Can I book a cleaning for a vacation rental?

Excluded Services and Appointment Restrictions

Can I book a post construction cleaning?

Do you cover commercial cleaning services?

Managing Appointments

I am no longer available for my appointment. What can I do?

I am not happy with my cleaning. What can be done?

Are there any cancelation fees?

The Day of Service

Do I need to be home during the cleaning?

How many cleaners will arrive for my appointment?

Should I leave a tip?

Home has no electricity, hot water, or air conditioning/heat.

The Dos and Don'ts for your cleaning appointment

How can I leave a note for my cleaner(s)?

How long will the cleaning take?

All Categories ​>​ ​Managing Appointments

Managing Appointments

3 articles

I am no longer available for my appointment. What can I do?

We understand that sometimes an event occurs that prevents us from making our appointments, and that is okay! We have created this easy to access page so that you can update our team with any schedul…

Updated 1 year ago by Jason

I am not happy with my cleaning. What can be done?

If there are any issues with your service please contact us immediately and refer to our policy found here.

Updated 1 year ago by Josie Paolini

Are there any cancelation fees?

If you need to cancel or reschedule your appointment you can do so online at https://www.queenofmaids.com/book/update-booking/ Please note: There is a late cancelation fee that is automatically charg…

Updated 1 year ago by Jason

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